Challenges: Blossoming Subscription Offerings

The company, renowned for its modern approach to floral arrangements, faced several challenges in their subscription program, recognizing the need for a more powerful solution to enhance their subscription offerings and provide added value to their customers.

Enabling Prepaid Subscriptions

The company sought to develop a robust prepaid subscription program, offering customers the flexibility to choose flower tiers, delivery frequency and upfront payments for various durations. This initiative aimed to empower customers with greater control over their subscriptions and a personalized experience.

Adding Gifting Capabilities

With a focus on enhancing customer experience, the company aimed to offer shoppers the option to gift subscriptions. This feature would enable customers to gift subscriptions on their terms, with options to adjust frequency, duration and more.

Flexible Subscription Model and Customer Control

To cater to diverse customer preferences, the company envisioned a flexible subscription model with multiple tiers, varying delivery cadences and billing options. Additionally, they aspired to provide customers with a member portal for easy subscription management and customization.

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Solutions: Cultivating Customer Relationships

To address these challenges and achieve their goals, the company decided to implement sticky.io for Salesforce Commerce Cloud. This strategic move allowed them to hit their challenges head-on with specific approaches such as:

Flexible Subscription Solutions

sticky.io enabled the company to enhance customer control, customize experiences and offer financial flexibility via various subscription tiers, frequencies and duration of payments. They were able to implement more complex billing features like subscribe- and-save and seasonal billing to offer further versatility for the customer.

Gifting, Seamlessly Integrated

Gifting functionality was smoothly incorporated into the company’s subscription models, giving customers the ability to effortlessly manage multiple delivery addresses for a streamlined and customizable gifting experience. Customers were now able to seamlessly gift prepaid subscriptions and one-time deliveries directly within their member portal.

Customer-Centric, Multi-Tiered Portal

sticky.io's member portal enabled the company to establish a dynamic subscription model with versatile delivery, multiple tiers and flexible billing options, giving customers the power to manage and tailor their subscriptions effortlessly, fostering a sense of ownership and convenience.

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“Since we’ve launched subscriptions, it has become a more and more important part of our offering each year as we grow it and as it helps us have that more expected revenue coming in, which is helpful for our farms and our other partners.” 

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