Not All Churn Is Inevitable
Figuring out why customers cancel shouldn’t be guesswork. With our resources and churn management tools, you can understand why customers churn and know what to fix, tweak or optimize.
See metrics at a glance
Get real-time understanding of your churn and retention metrics with our dedicated Churn Dashboard.
Dig deeper and uncover the reasons
Use filters to discover why customers are churning — like failed credit card payments, gateway issues and voluntary cancellations.
Know exactly what to fix
Identify groups of churned customers and set up targeted re-engagement campaigns that entice them to come back.
can increase profits by 25–95%
Don’t leave money on the table by letting preventable churn get the best of you and your business.
Automatically update credit card information
Let Account Updater automatically update outdated customer credit card information.
Trigger automated dunning emails
Prompt customers to update their payment information automatically to cut down on declines and extend lifetime value.
Recover lost revenue
Reprocess declined orders to overcome temporary setbacks to payment processing, like insufficient funds, gateway timeouts and more.
Leverage AI to optimize decline management
Let sticky.io’s Smart Dunning service find the best date and time to reprocess orders based on our vast customer database.
Optimize your approval rates
Automate payment routing to multiple processors to reduce the risk of errors or delays, reduce costly fees and increase your authorized transactions.
Reduce involuntary churn to an all-time low by delivering a great customer experience they won’t want to leave.
Give them more control
Allow customers to self-manage subscriptions to let them pause, skip, cancel and update orders to fit their needs best.
Give them a reason to stay
Set up save-a-sale-type promotions and offers to entice your customers who are one foot out the door to give you another chance.
Give them extra
Continue to deliver value and delight to your customers by adding on gifts and samples to orders.
Ready to say goodbye to churn and hello to more predictable revenue?
Read our latest blog posts on churn and retention
Stop losing your customers and keep them for the long haul. See these three strategies for reducing subscription churn and extending customer lifetime value.
Learn why it's important to prevent involuntary subscription churn and discover the best methods to maintain quality customer relationships.
Your revenue churn rate can make or break your subscription business. Here’s how merchants can calculate their revenue churn rate and then work to decrease it.