Beyond the Retry: How How Smarter Payment Recovery Can Reduce Silent Churn

Failed payments are an unavoidable part of running a subscription business, but losing customers because of them doesn't have to be. And while retrying a declined transaction might seem like the obvious solution, effective payment recovery requires more than simply trying again.

In this on-demand webinar, payments experts from Sticky, ScoresMatter, and Rebar explore what it really takes to reduce involuntary churn and recover more subscription revenue.

Hear how ScoresMatter approached the challenges of expanding into the U.S. payments market, uncovered opportunities to improve its existing recovery strategy, and used data and experimentation to make smarter decisions about failed transactions.

The panel also digs into the complexities of intelligent payment recovery, including when to retry, when to stop, and how internal systems can work alongside specialized recovery technology.

What You'll Learn

• Why more retries don't always mean more recovered revenue: Understand how decline reasons, payment history, and timing influence recovery decisions.
• How to make smarter recovery decisions: Explore the role of data, machine learning, and experimentation in optimizing failed-payment strategies.
• When to build, buy, or combine solutions: Learn how businesses can complement existing payment infrastructure with specialized recovery capabilities.
• How to measure what actually works: Discover why incremental recovery, testing, and meaningful performance measurement matter more than gross recovery numbers alone.
  
  

Meet the Speakers

Buddy Atkins | VP of Data Science, ScoresMatter
Offers a behind-the-scenes look at the data, testing, and decision-making involved in evaluating and optimizing payment recovery.

Casey Kermes | Product & Operations, ScoresMatter
Shares the operational side of ScoresMatter's payments journey, from navigating U.S. expansion to implementing and scaling improvements.

Josh Mathers | Rebar
Brings both former-merchant experience and payment architecture expertise to the discussion, exploring how businesses can balance internal capabilities with specialized recovery solutions.

Brandon Manzano | Sticky (Host)
Guides the conversation and connects the panel's insights to the broader challenges subscription businesses face with failed payments and customer retention.

Watch the Conversation

Whether you're managing payment operations, optimizing subscription retention, or evaluating your current recovery strategy, this discussion offers practical insights to help you look beyond basic retries and identify opportunities to recover more revenue.