Keep your customers. Raise your revenue.

You’re spending valuable time and energy getting in front of people and turning them into paying customers. We’ll help make sure they stick around. Our easy-to-use features will reduce preventable churn by helping your customers stay satisfied and subscribed. So you can sit back and watch your recurring revenue grow month over month.

Not all churn is inevitable

sticky.io helps you reduce involuntary churn, ease customer friction and deliver exceptional customer experiences that they’ll never want to leave.

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Get to the root

Figuring out why customers cancel shouldn’t be guesswork. With our resources, you can understand why customers churn and know what to fix, tweak or optimize.

See metrics at a glance

Get real-time understanding of your churn and retention metrics with our dedicated churn dashboard.

Dig deeper and uncover the reasons

Use filters to discover why customers are churning — like failed credit card payments, gateway issues and voluntary cancellations.

Know exactly what to fix

Identify groups of customers who are at-risk of churning and set up targeted re-engagement campaigns that entice them to stay.

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Reduce involuntary churn

Don’t leave money on the table by letting preventable churn get the best of you and your business.

Automatically update credit card information

Let Account Updater automatically update outdated customer credit card information.

Recover lost revenue

Reprocess declined orders to overcome temporary setbacks to payment processing, like insufficient funds, gateway timeouts and more.

Leverage AI to optimize decline management

Let sticky.io’s smart decline management service find the best date and time to reprocess orders based on our vast customer database.

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Keep happy, engaged customers

Reduce involuntary churn to an all-time low by delivering a great customer experience they won’t want to leave.

Give them more control

Allow customers to self-manage subscriptions to let them pause, skip, cancel and update orders to fit their needs best.

Give them a reason to stay

Set up save-a-sale-type promotions and offers to entice your customers who are one foot out the door to give you another chance.

Give them extra

Continue to deliver value and delight to your customers by adding on gifts and samples to orders.

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(We like those odds.)

Increasing customer retention by 5% can increase profits by

25–95%.*
* Source: Retention Science

See how sticky.io helped Truly Free experience a 52% reduction in churn and 50% more revenue recovered from declined transactions.

See the case study