Nearly seven in 10 ecommerce merchants prefer to use multiple payment processors, and if you’re in the 30% of merchants only using one, you may be missing out. And even if you’re in the 70%, it’s worth considering whether your setup leverages those partnerships to their full potential.
Payment routing, a practice that directs transactions to a specific processor, helps merchants process ecommerce subscription payments more efficiently. This method optimizes transaction paths by playing off the strengths of each payment processor you work with.
Payment routing isn’t a new practice, but recent advancements in machine learning have created a new (and better) option for merchants: intelligent payment routing. This solution uses big data to find the best path for each transaction. That means these tools are looking for ways to increase your transaction approval rate and save you money, all while offering better security and more options for your customers. If you haven’t considered whether intelligent payment routing could help your business, it’s time to learn more.
Ecommerce merchants have embraced payment routing to improve transaction speed and approval rates while decreasing the fees they have to pay. Payment gateways and payment orchestration platforms (POPs) that are linked to multiple acquiring banks may provide this service for sellers.
“Routing” means sending payments to a specific acquiring bank in search of a particular outcome. Each transaction is analyzed on factors like:
The payment gateway then uses these data points to determine which path will result in the quickest (and cheapest) resolution of the payment.
There are two main ways to route transactions based on this data. One is with a static, or rules-based, system. In this setup, sellers manually create rules for payment processing, and the gateway routes payments accordingly.
For example, all transactions in British pounds go through Bank A, while transactions in US dollars go through Bank B if they’re Visa or American Express payments or Bank C if they’re charged to Discover or MasterCard. This form of payment routing can save time and money compared to a process that sends all transactions to the same acquiring bank. However, the manual configuration takes time and expertise and requires merchants to choose a few key data points to direct transactions.
Intelligent payment routing systems, on the other hand, use machine learning and payment analytics to determine the optimal route for each payment. This decision is based not only on the transaction details but also on past outcomes of similar payments. Because these determinations are made in real-time and the system learns from every transaction, smart routing tends to return better results than static payment routing.
Intelligent payment routing can also consider all available transaction data. Say you work with Bank A, which is more likely to approve Visa transactions before 10 a.m. Eastern time; after that, you send those payments through Bank B. However, Bank A remains the best choice for MasterCard transactions until 2 p.m. Eastern time. In a rules-based routing system, you would have to choose one of those variables — card type or time — to determine where the payment should be sent. An intelligent system can understand how variables interact and provide a more accurate analysis of which route is best for a payment.
Both types of payment routing help ecommerce merchants serve customers better by sending transactions to the banks most likely to approve them quickly. Intelligent payment routing typically provides more optimization with less effort on the seller’s part.
Payment routing improves the customer experience by settling transactions more quickly and reducing the number of declined transactions. Intelligent payment routing tools can see which paths are clogged with traffic or currently suffering outages, avoiding these slowdowns in favor of banks that can quickly process payments. Simply having access to multiple banks will help you avoid the slowdowns or failures that can happen when one step in the payments process has an outage.
You are also more likely to turn soft failures into successes with payment routing. Rather than retrying the payment with the same bank (as most dunning processes would have you do), intelligent payment routing tries the payment with another bank that’s more likely to accept the transaction. Card Not Present found that 42% of customers abandon their cart if their payment is declined. Ensuring customers’ transactions go through as expected can prevent this involuntary churn.
Intelligent payment routing also benefits merchants by automatically finding the path with the lowest transaction cost. Each transaction passes through multiple parties that charge fees. Intelligent payment routing can find the providers with the lowest prices for any given transaction.
Ecommerce businesses that sell cross-border stand to benefit even more from intelligent payment routing. Selling in multiple currencies means dealing with currency exchange rates and potentially losing money to them. You can avoid this problem altogether with a payment services provider (PSP) that accepts the customer’s local currency. You may also be able to process the purchase through a bank that’s in the same company as the buyer, eliminating cross-border payment fees.
Finally, you can save money on payment retries. Each time a transaction fails, your company is hit with fees. By increasing your payment success rate, intelligent payment routing will save you from paying endless fees on transactions that don’t go through the first (or second, or third) time.
Your payment services provider can help you increase security by enhancing anti-fraud practices on payments that meet certain criteria. It’s easy to add these steps to your payment flow when configuring intelligent payment routing.
One of the most important security measures you can add is tokenization. This feature protects customers by replacing their credit card information with an algorithmically generated code. Then, it transmits that code — the token — rather than a customer’s financial details. The actual credit card number is stored in a secure token vault. While your tokenization provider knows which token represents which card, a hacker who intercepts payment data can’t read or reverse engineer a customer’s payment details.
POPs also make it easy to add security measures like:
The PSPs that have connections to multiple payment gateways and acquiring banks also typically partner with multiple security tools, so you can choose the one that best meets your business’s needs.
Working with multiple banks means you can accept more types of payment, which will help you win (and retain) customers. In our May 2022 survey of subscription customers, over eight in 10 told us the ability to use their preferred payment method is a “core component” of convenience.
Sometimes, a company’s payment offerings can either collapse or broaden the gulf between customers and global sellers. 451 Research found that one in five US consumers has abandoned a purchase with an international merchant because they did not like the payment options. It stands to reason this sentiment is shared by consumers from other nations.
Even if you ignore the acquisition and churn statistics, it’s a simple fact that accepting more forms of payment will allow more people to buy from you. Millennials and Gen Z have relatively low rates of credit card adoption — 66% and 55% respectively — compared to the 85% of baby boomers who pay with plastic. These consumers may be more likely to use a service like PayPal or a buy now, pay later (BNPL) solution. Having access to an international network of banks also allows you to accept multiple currencies. Some customers who opt for payment alternatives might still make the purchase if they had to pay in US dollars with a credit card, but a large chunk would not.
We’ve talked many times about how retention is a key metric for ecommerce subscriptions. Payment routing helps you prevent both voluntary and involuntary churn. It decreases the rates of failed transactions, a leading cause of involuntary churn (PYMNTS reports 50% of subscription churn is due to avoidable payment failure). It also improves the customer experience by giving customers more payment options and processing their payments more quickly.
The additional layers of payment security are also crucial for high-risk merchants (a category that includes ecommerce subscription sellers) who operate in industries more prone to fraudulent payments.
Intelligent payment routing may not be on your mind if you’re a newcomer to subscription ecommerce, but it’s something to consider as you think about your company’s future. Working with multiple payment processors has helped many companies like yours expand their operations.