Do you have revenue slipping through the cracks?

Every year, businesses lose billions due to declined transactions, often without realizing how much revenue could be saved with the right smart dunning solution.

But with so many options on the market, how do you choose the best payment recovery software for your business?

This guide covers one of the most advanced AI-powered dunning tools available: Recovery by Sticky.io. Use it to understand exactly how Recovery can boost your revenue, reduce churn, and maximize customer lifetime value (CLTV).

What is Recovery by Sticky.io?

Sticky.io’s Recovery is an intelligent dunning tool designed to maximize revenue recovery for both initial and recurring transactions. By automating retries based on customer behavior, Recovery helps businesses:

• Minimize involuntary churn
• Improve customer retention
• Reduce failed payments and credit card declines

With 16+ years of expertise in subscription commerce and high-risk ecommerce, Sticky.io processes $8 billion annually and has powered over 100 million transactions, giving merchants the reliability and scale they need to succeed.

Find out how much Recovery could save your business in lost revenue

Key strengths of Recovery:

Compared to traditional dunning methods, Recovery improves first-attempt success rates by up to 51% and recovers up to 75% of your declined transactions.

It is a cost-effective automated recovery solution that maximizes CLTV downstream after the initial recovery while fitting smoothly into existing payment and billing systems.

• Powered by AI and ML: Recovery is backed by advanced machine-learning models and the latest advances in artificial intelligence, using real-time and historical data to predict the optimal date and time to retry a failed transaction.
• Covers both initial transactions and subscription rebills: Not just recurring payments.
• Higher recovery rates: Saves up to 75% of failed transactions, recovering 51% more transactions on the first retry attempt than traditional retry strategies.
• Easy integration: Recovery is often implemented in under two weeks and works seamlessly with top billing and payment platforms.
• Customizable dunning strategies: Split test retry schedules to optimize revenue recovery across segments of transactions.
• Performance-based pricing: Recovery charges only on recovered revenue, ensuring direct and positive ROI.
• Proven track record: Sticky.io has 16+ years of experience processing over $8 billion across 150+ million transactions annually. Sticky.io’s experience is primarily with businesses operating in the high-risk space where declines are plentiful.
• Boosts CLTV: Businesses using Recovery see 3.5 additional successful transactions per saved customer, driving long-term revenue growth beyond the initial save. If your average order value (AOV) is $50, a single save with Recovery could ultimately be worth $225 when factoring in the initial save and future transactions.
• Multi-gateway compatibility: Recovery is compatible with multi-gateway and multi-processor payment stacks. Some other providers are limited by their connected gateways.

Potential gaps: 

• Doesn’t offer voluntary churn reduction: Focuses purely on involuntary churn due to failed payments.
• Not bundled with a billing platform: Must be purchased separately, though it can integrate with Stripe Billing, Sticky.io CRM, or other tools for billing and payments.

Features of Sticky.io’s Recovery

‍Which dunning solution is right for you?

Choosing the right smart dunning solution depends on your business needs.

If you’re looking for an established, customizable, and comprehensive payment recovery system, Recovery by Sticky.io is the clear choice.

Choose Recovery if:

• You want to mitigate involuntary churn. Recovery excels at addressing high volumes of soft declines to help retain customers who unintentionally churn.
• You want to maintain your current billing and payment stack. Recovery can be quickly implemented without disrupting your existing technology ecosystem.
• You want comprehensive coverage. Recovery handles both initial and recurring transactions, making it ideal for diverse business models.
• You value customization. With split testing and tailored dunning profiles, Recovery allows for more strategic optimization across geographies, gateways, or segments of your business.
• You prioritize proven success. With 16+ years of experience, Recovery delivers unmatched data insights and long-term value.
• You want to recover more revenue. Recovery recaptures 51% more transactions on the first retry than traditional recovery tools.
• You prefer transparent, performance-based pricing. You only pay for what Recovery successfully recovers, eliminating guesswork.
• You use or want to use multiple gateways. Recovery is compatible with multiple payment gateways, while other rebilling tools have little to no compatibility outside their own ecosystem.

Still unsure? Schedule a complimentary payments health analysis with one of Sticky.io’s experts to see how Recovery can help you optimize your revenue recovery and boost CLTV.