Navigating today’s economy as an ecommerce merchant means looking for smart ways to save. Inflation has hit Americans hard, with food prices increasing around 10% in the past year. That means consumers have less to spend on discretionary purchases, and around two in five subscribers have responded by canceling one or more subscriptions.
Most merchants know raising prices would lead to more lost customers. Instead, the best way forward is to increase your company’s efficiency without sacrificing the convenience, product quality and responsive customer service your customers have come to expect.
A robust subscription management workflow can help you consistently deliver a top-notch customer experience. For many merchants, migrating to a new subscription management app may be the best way to improve processes while saving money.
The sticky.io Subscriptions application for BigCommerce makes it easy to process recurring payments while also offering your buyers a smooth experience. Here are five reasons you should migrate to our BigCommerce app today.
Native integration with BigCommerce saves time for customers and merchants alike. sticky.io works with BigCommerce’s built-in functionalities rather than working around them, which means smoother frontend and backend experiences.
Our app lets you add custom subscription billing options to your storefront while staying true to your shipping, tax and other settings configured on your BigCommerce account. Buyers can make one-time and subscription purchases in the same transaction when purchasing physical and digital products alike.
You’ll also save time with the capability to set up everything in one place rather than switching back and forth between our app and your BigCommerce storefront. You only have to choose and configure options (like payment gateways) once, and you have access to every feature BigCommerce offers.
Some subscription-only metrics are only available in our app, but you can access your subscription and one-time purchase records within BigCommerce, and easily analyze subscription and customer data within our app. This allows you to see how all your products are performing and run side-by-side comparisons.
Merchants who use sticky.io Subscriptions for BigCommerce can choose from a multitude of billing options. We make it easy to offer subscriptions using the following models:
You’re also free to add multiple billing options to one product. This allows buyers to customize subscription billing periods to meet their product and budgetary needs.
Our app makes it easy to give your subscribers the freedom to manage their subscriptions. Customers can visit their subscription self-management dashboard to adjust their billing frequency if their initial choice doesn’t meet their needs.
Bring value to customers and incentivize them to sign up for certain subscription plans with dynamic discounting. Many other BigCommerce apps offer the capability to do simple subscribe-and-save offers, but with sticky.io Subscriptions, you can change the amount subscribers save based on their subscription settings.
Dynamic discounting helps you guide customers toward the subscription plans that are best for your company. For example, you might increase your ARR by offering 10% off to consumers who buy every three months, but 20% off to a consumer who signs up for a shipment every month. Or perhaps your lowest churn rates are among customers who sign up for shipments every two months, so you give a coupon for $20 off that plan vs. $10 off your monthly subscription.
Dynamic discounting is a win for you and your customers. They’re more likely to sign up thanks to the cost savings, and you get the benefit of guaranteed recurring revenue.
Customers love feeling like VIPs, and sticky.io makes it easy to roll out the red carpet with support for membership programs. Our subscription app for BigCommerce makes it easy to offer exclusive subscriber perks, including:
Customer choice is an important part of every subscription offering, so we don’t lock you (or your subscribers) into one membership type. You can use BigCommerce’s Customer Groups rules to create as many membership programs as you’d like to administer. Our payment providers handle membership payment processing, and the perks are easy to set up directly in the BigCommerce platform.
Automatically processing rebills is typically a plus as it helps prevent involuntary churn, but payments that fail multiple times cost your company money. sticky.io Subscriptions for BigCommerce helps you strike a good balance with rebill protection features.
Our software analyzes each payment and automatically moves those that are likely to fail to your Rebill Protection queue. The order will be flagged to manually review and resolve the issue before we retry it. sticky.io can identify multiple rebill failure scenarios, including:
When a transaction is added to your Rebill Protection queue, we’ll also add a recommendation to help you determine the best way to resolve the issue. With our smart guidance, you can improve retention rates and avoid interruptions to your customers’ subscription experiences.
We put customers first, which is why our in-house experts offer white-glove BigCommerce migration services. All you need to do is contact our team to get started. We will complete the installation process for you and offer personalized support as you get up and running. We provide hands-on training to merchants and their teams, where you’ll learn how to:
We know how much time it takes to make a subscription work. You deserve a partner as dedicated to your success as you are. Don’t settle for a BigCommerce subscription app that doesn’t offer native integration or a merchant-friendly suite of features. Migrate to sticky.io Subscriptions today to save money and see the difference.
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