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Churn

When it comes to subscriptions, customer retention is the name of the game. Learn how to keep customers coming back for more by learning the signs of an at-risk customer before they churn.

  
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Top 20 Subscription and Ecommerce Metrics (Charts Included)

Top 20 Subscription and Ecommerce Metrics (Charts Included)

Hone your business intelligence with these top subscription metrics. See exactly how to measure ecommerce success to make data-driven decisions for your brand.

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BlogInsights

Subscription Commerce Tips to Keep Customers Coming Back

Subscription Commerce Tips to Keep Customers Coming Back

Learn how to retain subscribers to avoid growing acquisition costs. Extend customer lifetime value and grow revenue with these subscription tips.

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Writing Effective Dunning Emails for Subscription Businesses

Writing Effective Dunning Emails for Subscription Businesses

Dunning emails encourage subscribers to quickly address a failed payment so you can avoid involuntary churn and costly payment retries. Learn how to craft impactful dunning emails and make your customers stick.

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How to Prevent Involuntary Churn (and Why You Should)

How to Prevent Involuntary Churn (and Why You Should)

Learn why it's important to prevent involuntary subscription churn and discover the best methods to maintain quality customer relationships.

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How To Prevent Chargebacks and Fight Unfair Disputes

How To Prevent Chargebacks and Fight Unfair Disputes

Every subscription merchant needs to know how to prevent chargebacks and respond to their initiation. Here’s how to protect your profits and reputation.

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How To Calculate and Decrease Your Revenue Churn Rate

How To Calculate and Decrease Your Revenue Churn Rate

Your revenue churn rate can make or break your subscription business. Here’s how merchants can calculate their revenue churn rate and then work to decrease it.

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Subscription Retention Rate: The Ecommerce Seller’s North Star

Subscription Retention Rate: The Ecommerce Seller’s North Star

The subscription retention rate is a must-know number for ecommerce merchants. Learn why it matters and how to calculate and improve your retention rate in this guide.

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